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Here, you'll find answers to commonly asked questions ranging from how to make a payment to understanding your loan terms.
You can view your current balance, address, payment methods and more by logging into the Payment Portal.
You can update your billing information by emailing plumeria@acct-admin.com or calling 800-419-2118.
After completing your loan documentation, you will receive a welcome email with your first payment due date. To make sure you are always in-the-know, you can check that date at any time in your Payment Portal.
We will also send you an email and letter shortly before your repayment period starts so that you aren’t caught off-guard.
You can make payments using the Payment Portal online or over the phone by calling 800-419-2118.
You can also make a payment via check or money order. Please log in to the Payment Portal for more information about where to send your payment.
Feel free to make larger payments if you’re able, even up to paying off your loan in full. There are no fees for extra payments or early payments.
Extra and early payments can help you pay off your loan faster, which is a great way to save money in the long run!
A late payment grace period is a specific length of time after your payment due date. If you make your payment during this grace period, you can avoid late fees and negative credit reporting.
Plumeria loans have a grace period of 15 days for late fees and 30 days for negative credit reporting.
We sincerely hope that you finish your program and thrive in your new career, but we understand that things don’t always work out as planned.
If you drop out, withdraw, or are no longer enrolled in your school program for any reason, please notify your school and contact us as soon as possible by emailing plumeria@acct-admin.com or calling 800-419-2118 so we can work out your next steps.
Depending on when you withdraw, you may be entitled to a partial refund of your tuition, and you may be eligible for reduced interest on your loan moving forward.
If you are having trouble making a payment, please reach out to us by emailing plumeria@acct-admin.com or calling 800-419-2118. Just call us at least two business days before your next payment is due so we can work with you on repayment options.
The Plumeria team is here to help, and we are committed to working with you to stay on track. We may be able to help you qualify for an existing Member Benefit that is already a part of your loan.
Navigate to the Help Center to learn more about our unique and extensive benefit programs, like Payment Reduction and Payment Pauses.
If a student with a Plumeria loan left their program and do not plan to return, please use this form to update their status with Plumeria.
If you need to make a change to a students graduation date, please use this form to update their information with Plumeria.